![]() When you dig into this, you’ll often find the thing you’re working on is part of a bigger process or user journey. ![]() This means understanding what the user’s trying to achieve and how they go about doing it. Start by learning about your users and their context. Once you’ve set a goal for your discovery and understand the problem you’re looking into, you’re ready to start research.įocus on learning about your users and their context, the constraints that affect your problem or the wider context you’re working in - and any opportunities to improve things. During discovery, that means understanding how much the problem is currently costing. You should also consider quantifying the value of solving the problem you’ve been set up to address. The better you define it, the better the potential solutions you’ll end up with if you move on to the alpha phase. So start by defining the problem you’re working on. It’s probably something like: “How can we make it easier for people to find their nearest contact centre if they need to book a face-to-face appointment?” Reframing the problem also includes agreeing what is not part of the problem.įor example, a problem is not: “We need to build an interactive map to show people where our contact centres are”. This will help you better understand what your team has been set up to achieve.īreak down assumptions and ask lots of questions. Define the problemĪt the start of your discovery, you might be presented with a pre-defined solution or told you’re building a specific thing.īefore you start your research, you’ll need to interrogate that solution and reframe it as a problem to be solved. This will help you scope your discovery appropriately and work out when it’s finished. It’s useful to start by setting a clear goal for your discovery. If it’s a problem you know a fair bit about already, you might be able to have a slightly shorter discovery. If you’re working on a problem that no one’s researched before, you might need a bit longer. Let the purpose of your discovery dictate how long you spend on it. There’s no set time period for a discovery, but around 4 to 8 weeks is typical. You can download a poster that explains what the discovery phase is for. Before starting discovery, check if you need spend controls approval to spend money on your service.
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